Telehealth Services

Telehealth Services

Telehealth services are now available at Gastro Health, allowing patients to get the care they need from the safety of home. Patients need to have access to a smartphone, tablet or computer that has a camera and a microphone.

Our doctors are using a variety of methods to facilitate the visits – Zoom, GoToMeeting, eClinicalWorks Healow, doxy.me, Skype and WhatsApp. When you call to schedule, our teammates will walk you through the process to see what’s best for you and help you get set up.

Patient Instructions

Ahead of your visit, our team will email you a copy of the instructions and your meeting ID. You can also download patient instructions below.

Frequently Asked Questions

Will my insurance cover telehealth services?

During the COVID-19 pandemic, Medicare and commercial insurance companies have loosened restrictions related to telehealth care. We recommend contacting your insurance provider with any specific questions regarding your plan coverage. You can visit your insurance providers website to find updated information or call the number on the back of your insurance card.

Does Gastro Health collect a copayment for telehealth services?

For Medicare patients, copays and deductibles do apply to telehealth services; however, most commercial payors are waiving these fees. We recommend contacting your insurance provider with specific questions regarding coverage under your insurance plan.

Are telehealth services limited to patients with COVID-19?

No, the statutory provision broadens telehealth without regard of the diagnosis of the patient. This means telehealth appointments are available to all patients in need of gastroenterology care.

Are referrals or prior authorizations required for telehealth services?

No, insurance companies are not currently requiring prior authorizations for telehealth services.

Do we need written consent from the patient?

No, during your telehealth visit you will be asked to provide verbal consent prior to the video conference call with your healthcare provider.

Could telehealth services be rendered while a Physician or Advanced Practice Provider is at home?

Yes, at this time, the originating site has been waived.

Can a telehealth visit be rendered via telephone ONLY?

No, at this time, the law signed by President Trump specifically requires the use of an audio and video telecommunication system. If you experience technical difficulties, please call our office.

Informed Consent for Telehealth Services

Please review our Informed Consent for Telehealth Services. You will additionally receive a copy when you receive your appointment confirmation. By accepting our Gastro Health’s invitation to participate in a telehealth visit via an available application (i.e., Zoom, GoToMeeting, etc.), you hereby authorize your Gastro Health provider to use telehealth in the course of your diagnosis and treatment.  Download PDF

To find your doctor’s office or a location near you, view our list of locations.

Contact Information

General Information:
Toll Free: (877) FL GI DOC / (877) 354-4362
Office hours: 9 am to 5 pm
Monday through Friday